Payment for online orders will be charged at the time that the order is

processed. Payment may take up to 48 hours to appear on your statement as it may take 24-48 hours to fulfill an order. *Orders may take longer during 'rush'.

 

If the New/Used condition requested is not available, we may substitute

your selection with a different condition. This could change the final

total of your order.

 

Items not available at the time of processing may be placed on back-order.

Payment for back-ordered items will be processed at the same time as items

that are in-stock. A notification will be sent out as soon as the

back-ordered items are re-stocked.

 

We are happy to accept returns for any items purchased online through the

Monster Textbooks, only with prior return authorization. All return

requests must be submitted prior to the return deadline (see Refund Policy

below for dates).

 

To obtain return authorization, please email us at

nhowser@bba-corp.com.

 

Any items not picked up by the end of the refund deadline will be

ineligible for refund.

 

In order to receive a full refund for items that are being returned via

mail, packages must be postmarked by the return deadline. Please note that

the original cost of shipping will not be refunded unless prior

authorization has been given.

 

The item must follow all requirements of in-store returns (see Refund

Policy below). Return package must include original receipt of purchase,

all tags and original packaging, and all items must be in original,

resalable condition.

 

Return shipping is at the cost of the customer, unless it is due to the

error of the Monster Textbooks and proper authorization has been obtained.

Return shipping refund cannot exceed our Standard Shipping rate of $6.99.

Receipt of return shipping cost must be included to receive refund. Monster Textbooks is not responsible for any items lost or damaged in transit.

 

Refund Policy

 

Refunds can only be given in the method originally used for purchase. If

the original method is not available, refunds may be transferred to a store

credit account, with approval of the Store Manager. A valid photo ID must

be present for all credit card refunds.

 

General Merchandise

 

Items in original, unopened packaging, and with tags still attached, may be

refunded or exchanged within thirty days of the original purchase date --


Course Materials

 

This includes, but is not limited to: textbooks, iclickers, access codes,

and course readers. These items, in resalable condition, may be refunded

with receipt only by the dates listed at https:  monstertextbooks.com.

Items purchased after this date are final. Online students must have their

returns post-marked by the final day of the return date. Shipping fees are

to be covered by the student. Monster Textbooks is not responsible for any items lost or damaged in transit.

 

Open or used computer software and access codes are non-returnable.

 

Used books, and new books in original packaging, can be returned for full

purchase price before the return deadline. Any new books returned out of

their original packaging or no longer in 'new' condition will be refunded

at a used book value (subject to manager approval). Any 'new' condition

textbook rental returned with a rental sticker will be charged a 30%

restocking fee.

 

Any returns falling outside of the above stated returns policy are

INELIGIBLE for refunds, but may be sold back under the book buyback policy

(excluding rentals).

 

Rental Terms and Conditions​​

 

1. I am least 18 years of age.

 

2. I am entering into a Textbook Rental Agreement with the Monster Textbooks of my own free will.

 

3. I understand that the materials rented to me are the property of Monster Textbooks.

 

4. I will return the rented materials to Monster Textbooks in good

condition on or before the rental return deadline. See return policy for more information.

 

5. I am fully responsible for the condition of materials rented to me,

and for payment of fees and replacement costs if rented materials are lost,

stolen, or returned in unacceptable condition. Unacceptable condition

includes, but is not limited to: water damage, missing or torn

pages/materials, spine damage, and excessive highlighting or writing. The

Monster Textbooks will decide what is considered unacceptable at the time

the rented materials are returned.

 

6. I may return rental materials by mail. However, all items must be

postmarked by the rental return deadline and tracking information must be

provided to the Monster Textbooks. I understand that the Monster Textbooks

is not responsible for items lost or damaged in shipping, nor are they

responsible for the cost of shipping.

 

7. I allow the Monster Textbooks to remind me via email and/or text

message of the rental return deadline. However, I understand that Monster Textbooks is not responsible for reminding me of the rental return

deadline. Lack of notification is not a valid reason for not returning

rented materials.

 

8. LATE RETURN: If I return the rental materials after the rental return

deadline, I authorize Monster Textbooks to charge the following Late Return Fees: $10 for each week past the rental return deadline until late returns are no longer acceptable.

 

​9​. FAILURE TO RETURN: If I fail to return the rented materials by the

rental return deadline, or return them in damaged or unsalable condition, I

authorize Monster Textbooks to charge the following "Non-return Fees" to my

credit card or debit card listed below: (1) Full retail of the new book

price* plus (2) a processing fee of $10.00.

 

*New book price is based on the new book price at time of rental return.

I will not cancel or exceed the purchasing limits of the credit or debit

card above until the rented textbooks are either returned to Monster Textbooks or the Non-return Fees are paid. If the credit or debit card is

declined the patron account will be suspended and sent to a Third Party

Collection Agency. I will be responsible for paying all Collection Fees

assessed by the Third Party Collection Agency. Monster Textbooks will make

reasonable efforts to process transactions in a timely manner. I agree not

to hold Monster Textbooks responsible in the event Monster Textbooks does

not credit or debit my credit or debit card for a period of time due to

circumstances beyond its control. Monster Textbooks makes no guarantees

regarding the processing time for charges.

 

I agree, in order for Monster Textbooks to service my account or to collect

any amount I may owe, unless otherwise prohibited by applicable law, Monster Textbooks or a designated Third Party Collection Agency are authorized

to (i) contact me by telephone at the telephone number(s) in the patron

contact account information I am providing, including wireless telephone

numbers, which could result in charges to me, (ii) contact me by sending

text messages (message and data rates may apply) or emails, using any email

address I provide and/or (iii) methods of contact may include using

pre-recorded/artificial voice message and/or use of an automatic dialing

device, as applicable. I also agree, if my rental is eligible to be

returned to Monster Textbooks, I will still be liable for a service fee

assessed by the Third Party Collection Agency.

 

I have read this disclosure and agree that the Lender/Creditor may contact

me as described above.

LOCATION

Monster Textbooks
9110 Barker Cypress Rd
CYPRESS, TX 77433
2814637179
monstertextbooks@gmail.com

HOURS

M-F 8a-3p

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